Shipping & Delivery

Shipping & Delivery

Welcome to Meowao. We aim to provide you with reliable and efficient shipping services. Please read our shipping and delivery policy carefully to understand how we manage your orders and deliveries.

Shipping Information

Processing Time

  • Order Processing: Orders are typically processed within 3-5 business days after payment verification. Orders placed on weekends or holidays will be processed the next business day.
  • Custom Orders: Custom or personalized items may take longer to process. Please refer to the product description for specific processing times.

    Delivery Information

    Tracking Your Order

    Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order through our website or the carrier’s website.

    Delivery Times

    Delivery times are estimates,Deliveries take usually  1 week to 3 weeks,However, may vary due to factors beyond our control, such as customs processing delays, weather conditions, and local postal service efficiency. Please allow additional time during peak holiday seasons.

    Customs and Duties

    • International Orders: International shipments may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient. We recommend checking with your local customs office for more information.
    • Customs Clearance: Delays in customs clearance can extend delivery times. We are not responsible for delays caused by customs processing.

    Shipping Restrictions

    • PO Boxes: We do not ship to PO Boxes or APO/FPO addresses.
    • Restricted Items: Certain items may be restricted for shipment to specific countries due to local regulations. If your order contains such items, we will contact you to discuss alternative options.

    Lost or Damaged Packages

    If your package is lost or damaged during transit, please contact our customer service team at meowaoshop@gmail.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your order.

    Important Notes

    • Address Accuracy: Please ensure that your shipping address is correct and complete. We are not responsible for orders delivered to incorrect addresses provided by the customer.
    • Order Modifications: Once an order has been placed, it cannot be modified. Please review your order details carefully before completing your purchase.

    By placing an order with Meowao, you agree to our shipping and delivery policy. We strive to make your shopping experience as seamless as possible and appreciate your understanding and cooperation.

    If you have any questions or need assistance, please contact our customer service team at meowaoshop@gmail.com. We are here to help!